Payment

• Paypal
• Credit/Debit Card
• BACS
• Cheque
• Postal Order
• Cash on collection

PayPal:
Please follow eBay’s checkout system selecting PayPal as the payment method.

Credit/Debit Card:
To pay by Credit/Debit Card please contact our customer support 01992 450780 Mon-Fri 9am to 5:30pm.BACS:
If you wish to pay by Bank Transfer then please contact us for our bank details.

Cheque/Postal Order:
Please make Cheque's/Postal Order payable to “Allendale Electronics Ltd”.
Please put your eBay username on the back of the cheque and post to:
Allendale Electronics Ltd. The Allendale Stores, Unit 2 Cobra Works, Pindar Road, Hoddesdon, Herts. EN11 0JX.

Cash On Collection:
You can collect your eBay order from our offices in Hoddesdon, Hertfordshire.
We are open from 9am to 5:30pm Monday to Friday - excluding bank holidays.
For directions please download map.

Shipping

All orders are shipped from stock from our UK office/warehouse. On small items we use Royal Mail standard post, for larger or heavier orders we ship using APC-Overnight or similar courier. Orders received before 2:30pm are despatched same week day, you will receive an e-mail confirming your orders despatch.

Typical delivery times*:
UK Orders – 1-3 working days
European – 2-7 working days
Rest of World – 4-15 working days
*Delivery times may vary at peak times i.e Christmas.

Please Note: It is not always possible to ship multiple item orders to the paid and requested for service, due to weight or size restrictions that apply on certain delivery services. In these cases our despatch department will choose the most suitable courier/service in which to send the goods.

Collection:
You can collect your eBay order from our offices in Hoddesdon, Hertfordshire.
We are open from 9am to 5:30pm Monday to Friday - excluding bank holidays.
For directions please download map.

VAT/TAX

Allendale Electronics Ltd is a VAT registered company (VAT # GB 830 8032 56), all products are inclusive of VAT @ 20% unless otherwise stated (i.e. books are VAT exempt 0%). We supply a VAT receipt with all orders, which can usually be located within the parcel/packet.

Countries outside of the EU are VAT Exempt. VAT registered companies within the EU (excluding the UK) are also exempt, please contact us first for more details.

Returns

Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000. If you have any specific queries regarding our returns policy please contact us.

Goods ordered may be returned within the first 14 calendar days of purchase for a full product refund including VAT, providing the following conditions are fulfilled:

• Goods returned must be received in as new condition.
• Goods must be returned complete (including all packaging, cables, manuals, CD’s etc for that product). If any item(s) are missing when received then the product is deemed incomplete and will be returned to the purchaser.
• Carriage costs for returning the Goods are your responsibility.
• The Goods remain your responsibility during transit and until signed for by us.
• All goods must be returned within 14 calendar days of purchase, international orders have 21 days to return the product(s).
• All returns must be authorised, to request a return of a product please complete the Customer Returns Form.

Any item(s) returned that are incomplete, damaged, used or without a completed CRF (Customer Returns Form) will not be accepted. Any costs incurred for returned goods that are damaged or require parts/labour to get in a saleable condition, will be deducted from the refund total.