Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000. If you have any specific queries regarding our returns policy please contact us.

Goods ordered may be returned within the first 14 calendar days of purchase for a full product refund including VAT, providing the following conditions are fulfilled:

• Goods returned must be received in as new condition.
• Goods must be returned complete (including all packaging, cables, manuals, CD’s etc for that product). If any item(s) are missing when received then the product is deemed incomplete and will be returned to the purchaser.
• Carriage costs for returning the Goods are your responsibility.
• The Goods remain your responsibility during transit and until signed for by us.
• All goods must be returned within 14 calendar days of purchase, international orders have 21 days to return the product(s).
• All returns must be authorised, to request a return of a product please complete the Customer Returns Form.

Any item(s) returned that are incomplete, damaged, used or without a completed CRF (Customer Returns Form) will not be accepted. Any costs incurred for returned goods that are damaged or require parts/labour to get in a saleable condition, will be deducted from the refund total.